Building a Team: Customer Service That Turns Frowns Upside Down

When building a customer service team, finding people who put a premium on customer service are a huge… [more]

Building a Team: Customer Service That Turns Frowns Upside Down Building a Team: Customer Service That Turns Frowns Upside Down

Retail Mystery Shopping – What You Should Be Looking For!

Retail mystery shopping isn’t a new concept. Retailer owners and managers have always wanted to have… [more]

Retail Mystery Shopping – What You Should Be Looking For! Retail Mystery Shopping - What You Should Be Looking For!

What is the Difference Between 3G and 4G

What is the difference between 3G and 4G? 3G or 4G are the “in” thing to talk about when searching… [more]

What is the Difference Between 3G and 4G What is the Difference Between 3G and 4G

Best Ways to Boost Wireless Phone Sales in 6 Months

Wireless phone sales slumping? Here are some great tips to boost those wireless phone sales in 6 months… [more]

Best Ways to Boost Wireless Phone Sales in 6 Months Best Ways to Boost Wireless Phone Sales in 6 Months

CTIA Trade Show 2012 – All Things Wireless

We are headed to the CTIA Trade Show 2012! The fact that they bill this show as "all things wireless"… [more]

CTIA Trade Show 2012 – All Things Wireless CTIA Trade Show 2012 - All Things Wireless

Building a Team: Customer Service That Turns Frowns Upside Down

May 17, 2012

When building a customer service team, finding people who put a premium on customer service are a huge boon to your sales. But what, exactly, is “good customer service?” Here are a few items that any good employee should practice. First, phones ring for a reason. Answer them. If you are free and doing another [...]

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Retail Mystery Shopping – What You Should Be Looking For!

May 15, 2012

Retail mystery shopping isn’t a new concept. Retailer owners and managers have always wanted to have an idea of what goes on in their stores when they aren’t there. How well are their customers being treated? Are the rules being followed? Sending in someone to pretend to be a customer to do some reconnaissance is [...]

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What is the Difference Between 3G and 4G

May 10, 2012

What is the difference between 3G and 4G? 3G or 4G are the “in” thing to talk about when searching for new phones. “G” means generation, as in 3G is a third generation, but what exactly is the difference, and even if you have a 4G phone is it always faster? Here are the facts. [...]

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Best Ways to Boost Wireless Phone Sales in 6 Months

May 8, 2012

Wireless phone sales slumping? Here are some great tips to boost those wireless phone sales in 6 months or less from the wireless sales training experts at Mastering Wireless Sales. First, think about the things that annoy you when you shop. Were you greeted when you came in the store or ignored? Was the salesperson [...]

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CTIA Trade Show 2012 – All Things Wireless

May 3, 2012

We are headed to the CTIA Trade Show 2012! The fact that they bill this show as “all things wireless” makes it right in our sweet spot for attending, of course! So what are we going to be showing off at the CTIA Trade Show this year? Two of our favorite products, My Virtual DM [...]

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How Phones and Tablets Can Be Used As Mobile Data Storage Devices

May 1, 2012

How can you use phones and tablets like mobile data storage devices, and what should you keep in mind in order to keep your data safe? If you’ve ever plugged your phone into your computer, you may already know that your computer “sees” it as a data storage device. Smart phones and tablets have internal [...]

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Why Won’t Flash Work On Apple Devices

April 26, 2012

Anyone who has an iPhone, iPad or iPod Touch knows that apps that rely on Adobe Flash don’t work on Apple products. But why? Reading internet “gossip”, some say that Apple thinks that allowing it would open the flood gates and take their ultimate control away from their products, or that it would divert business [...]

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Wireless Customer Service Tips for New Employees | Customer Service

April 24, 2012

Businesses rely on their customers, so having employees who are customer service aces means money in the bank. Customer service training is a good idea, but a lot of it is really common sense and pure attitude. The biggest part of customer service is in your employees’ head. Customer Service Tip #1 – Let go [...]

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Is Your Cell Phone Affected By The Heat and Cold In The Car

April 19, 2012

We’ve all done it, left our cell phones in the car in the blazing summer heat or frigid February cold. Have you ever wondered how heat and cold in the car affect your cell phone? Here’s the lowdown. Most would assume that if you left your phone in the car in very cold temperatures that [...]

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What Do I Do with My Old Cell Phone When I Upgrade

April 17, 2012

So you finally went and got the newest smart phone upgrade. What should you do with your old cell phone? There are several things you can do from donating it, selling it back to the store, recycling it or even sell it yourself. The first thing you want to do with an old cell phone [...]

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